How To Surpass Expectations While Satisfying Hyper-Connected Consumers
The days of saying things like “we will follow up with you in 4-5 business days” are long gone. Users now have access to efficient channels for communicating with firms, such as online chat services and social media, and they anticipate receiving replies very immediately.
But in order to keep up with such requests, it is sometimes necessary to hire more staff, particularly for more compact and leaner firms.
Engaging with an always-online audience
The owners of businesses have an obvious issue as a result of this: What should you do if you often get enquiries after hours, when you and the other members of your small staff are enjoying a vacation from their labors? People in this day and age of smartphones and always-connected audiences grow nervous and irritated if they do not receive an immediate answer to their inquiries. For example, one person may say, “My internet is not functioning.” Take some action!, “You shipped the incorrect item to me. Put a stop to this right now!, “My phone just quit functioning.” Help me!” Because of this need for an instant reaction, even relatively minor difficulties may quickly result in dissatisfied customers leaving negative feedback at any given time.
During the course of their expansion, many different types of small enterprises face this challenge: should you take the chance of not responding to any of your customers’ enquiries or possible leads until you are next available, or should you strive to live up to the expectations of your audience even if it means overworking your team? Is there any other choice available?
How a virtual assistant can help
Taking care of client queries outside of normal business hours is precisely the type of work that smaller companies should think about contracting out. Whether it’s emails, inquiries on Facebook from potential customers, or a lead seeking to arrange a meeting, a virtual assistant can keep your customer service engine operating while you’re away.
A virtual assistant may help your company obtain a “boost” in customer engagement that would otherwise be more difficult to do on your own. This can be accomplished by meeting (or exceeding) the expectations of your audience. Your team’s schedule may include gaps that need to be filled, and VA FLIX may connect you with a customer service-oriented virtual assistant who can help cover such gaps. Allow us to assist you in achieving the appropriate work-life balance while ensuring that your company continues to wow both current and future consumers.