Hire a Customer Service Team from VA FLIX
Outsource your customer service and employ good hearted and skilled representatives in the Philippines to support and delight your customers
Looking to outsource your customer service from the Philippines? You are just in the right place! Your customer service team from VA FLIX is responsible for one of the most important roles in your business – the first impression they are your front liners. In fact, the first few moments of a customer’s phone call can make or break the entire relationship of your business. That’s why you need the most qualified people for the job, whether you hire an onsite customer service representative or you outsource your customer service, this is fairly important!
Citizens in the Philippines naturally excel in the customer service field. This is no surprise, really, considering the Philippines’ cultural heritage of hospitality, kindness, good heart and respect makes them empathetic and courteous workers. Likewise, their communication skills or fluent English skills make them a great fit for any English-speaking business out there.
As a result, the customer service industry in the Philippines is booming, with over 500,000 people currently employed in customer service roles in the outsourcing industry.
Most professionals in the Philippines have had experiences in working in big call centre industries! You might have called a company like Capital One Bank, Wells Fargo, DirecTV, Different Network Carriers etc – you won’t even notice that most of the representatives you have spoken to are from the Philippines. That’s right! 80% of who you’ve talked to over the phone now about billing or product orders are from the Philippines.
For you, this only means there’s an abundance of well vetted, well trained and experienced customer service candidates ready to join your business. You can take your pick of the bunch from VA FLIX. The candidate pool of customer service representatives (CSRs) has been exposed to a wide array variety of businesses including:
- Financial Services (Banking, Insurance, Investments)
- eCommerce and Online Retail
- Real Estate
- Travel & Hospitality
- Food Industry
- Construction & Engineering
- Professional Services
No matter what or which industry you are in, there are plenty of candidates with relevant experience, who can hit the ground rolling.
With the right training in your business-specific processes, a customer service representative can resolve the most, if not all, of your customer’s needs in one phone call. And that makes for happy and satisfied customers. What’s more? Customer service channels also involve a simple chat from a widget on your website and email, and there are Customer Service Representatives who are specifically trained to handle these types of interactions using any platforms.
No matter what customer service solutions you need for your business, there are Customer Service Representatives from VA FLIX who have the right skills.
Customer service qualifications and experience
Customer Service Representatives do not really tend to come from a particular school or course; our professional virtual team from VA FLIX’s education background vary from online courses to university degrees. In fact, having a role in the Customer Service field is the first job for about 340,000 tertiary graduates each year, this is a fact! And many find they love it so much that they make their careers in the world of customer service.
In the Philippines’ local market, customer service roles are broadly categorized by years of working experiences – all our Virtual Assistants are also in the same boat! We have been in the Customer Service Field prior making our way to success building great profiles as VA’s.
Customer service tools
The most valuable tool in Customer Service roles is the CRM software or what we call the customer relationship management software. Candidates from VA FLIX are likely to have vast experiences in using several of the common CRMs. Even if your preferred candidate hasn’t used your specific tools for your customer service, Professionals from VA FLIX are all skilled and are transferable as all of us are fast learners.
When they start in a new role in your business, Customer Service Representatives expect brief tools and product training to get up to speed learning your business processes. This may take up to one week (more or less), depending on the number of tools, complexity of the product/service and number of customer transactions involved.
Save up to 70% – 78% on labor and occupancy costs
Because living in the Philippines is not that expensive, labor and occupancy costs are not a fortune too. We can employ and accommodate highly educated, fully qualified, very experienced customer service representatives and with a good heart for your team in the Philippines for up to 70% less than you’d pay someone in your country locally. That’s why it only makes sense to outsource customer service.It’s no difference!
Frequently Asked Questions
How long will it take to get an offshore customer service representative or a virtual team up and running from VA FLIX?
Your outsourced Customer Service Representative can be up and running in as little as a week when you outsource through VA FLIX. From discussing the requirements and qualifications desired from your customer service representative to assigning a new member to your team to their very first task, VA FLIX can help meet the necessary requirements. Keep in mind, if you require a larger number of Customer Service Representatives, then our Customer Relations Managers may require additional time for the extra recruitment, training and the necessary onboarding needed to establish your qualified, outsourced team.
How much would it cost to outsource in the Philippines?
Outsourcing to VA FLIX can result in significant cost savings of up to 70%. We offer a monthly fee package to help reduce overheads and allow you to focus on what’s most important, scaling and growing your business. Included in the monthly fee is the right and necessary infrastructure, which means: recruitment and training, security, staff benefits and top-notch management.
What are the necessary qualifications and skills of a great Customer Service Representative?
Successful Customer Service Representative’s skills include:
- Critical and Conflict resolution
- Familiarity with your tools or computer software and your current telephoning systems
- Remaining calm to handle pressure
- Ability to multi-task while addressing customer inquiries and using CRM databases
- Proper notations from all the calls they receive
- Excellent top-notch communication and problem-solving skills
- Proper usage of empathy pitches.
A massive majority of tasks are learned in the role itself and the role therefore requires more interpersonal skills, technical skills can be learned in no time.
How can I ensure quality when hiring an outsourced team from VA FLIX?
VA FLIX’s Human Resource Team or talent acquisition team works just as an in-house recruitment team would. They screen properly, interview the best applicants and test candidates to ensure all future customer service representatives for your business meet the needs and requirements as illustrated in your role briefs. With over 10 years of experience pioneering a new way of outsourcing, VA FLIX’s expertise is backed by being one of the largest and most experienced trusted offshoring providers in the Philippines – so quality will and never be a concern.
With a dedicated management team from VA fLIX or on the ground, working hand in hand with your employees in the Philippines, VA FLIX has vetted tons of professionals in operations who keep the communication between your business and your outsourced team streamlined. We also have operational departments to help your employees function very efficiently and productively.
“Now is the right time to Hire a Team of Customer Service Representatives and… Chill..”
How to Get Started With Your Own Customer Service Team from VA FLIX?
Business owners might be reserved about the process of outsourcing something as important as their Customer Service Roles to somebody else, we got that. But as it turns out, the process is really simple, safe, and secure. Here are the basic steps:
- Fill-out the form or call +1 323 955 1001
- Connect with Karen and John. This will help ensure that the reminder of the steps go smoothly.
- Get paired with a VA. Before you think about training any Customer Service Representative for your team, you will want to make sure you pair with one that has the skills and experience to handle everything you have for them..
- Plug the team into your business. Let us know what kind/s of processes your team will be expecting to participate in, and make sure you have a document outlining some of the necessary steps for adapting to your company.
- Do it the right way! VA FLIX will make sure they bring on an expert new Customer Service Representative who is familiar with your processes and able to get started with confidence on day one.
“Now is the right time to Hire a Team of Customer Service Representatives and… Chill..”<a href=”tel:3239551001″>Call us at +1 323 955 1001</a>