If a company does not have call answering services, it is possible that the company will not function as it is intended to in the future. This is true regardless of whether the company is large or small. At the moment, every conceivable kind of medical practitioner is searching for a variety of ways to improve the effectiveness of their practice and reduce the amount of money they must spend on overhead.

Because the eye is one of the most important senses, the patients who see you as an optometrist place a great deal of faith in your professional judgment. Do you not want your patients to have the impression that they are receiving the undivided attention of both you and your employees while they are in your office? If this is the case, you absolutely require the assistance of a call answering service or a virtual assistant. It is essential to have a solid understanding of the intricacies involved in call answering services before selecting the finest services.

What are the benefits of the call answering services of optometrists?

Fewer Costs

The use of medical answering services as a means of cutting expenses is becoming an increasingly common practice. It makes it possible for specialists to answer incoming calls during normal business hours, reducing the need to rely on employees from inside the company. It also removes the need to pay overtime or hire extra receptionists to answer the phone on weekends, holidays, and other late-night hours, which saves money and reduces the likelihood of errors. By delegating these responsibilities to a third party, it is feasible to get call answering services around the clock at the expense of just the real expenditures associated with the call volume.

Focus on Patient Care

Phone answering services designed specifically for optometrists provide the additional support that the staff needs so that they may focus more of their attention and energy on the care that they provide to their patients. Because the service providers provide coverage at all hours of the day and night, you can rest assured that anxious patients will be able to get in touch with your office when they feel the need to do so most urgently.

Increasing Office Efficiency

There will be no more effort required of you on account of the fact that the third-party answering service will just take the message and then transmit it to you. The calling service cuts down on the amount of time that physicians and receptionists have to spend on the phone, while at the same time without adding any extra strain. In addition, there is no need to be worried about workers’ skipping work or taking the day off on their own will.

A Good Alternative to Voicemail

When a patient is forced to navigate an automated menu or is placed on hold, the treatment that they need will not be delivered in a timely manner. No matter the time of day or night, callers are always welcomed by a kind receptionist. They are a good alternative to voicemail because call answering services ensure that patients receive the necessary assistance, which moves patients closer to treatment.

After Hours Coverage

Patients need assistance whenever it is necessary for them. It is imperative that each and every call that is received be answered, even if you, as a doctor or office manager, are unavailable to handle the call in question. Your patients may reach medical answering services 365 days a year, 24 hours a day, 7 days a week for assistance with any questions or concerns they may have.

Why Should an Optometrist Invest in Call Answering Services?

When an optometry practice uses a third-party company to handle its phone calls, the practice reaps advantages beyond just improved patient care. To improve the efficiency of your workplace, you may choose from a vast array of services that are offered.

• Because they are educated to carry out best practices, agents are able to undertake the pre-screening process before an appointment for an eye test. This may save a ton of time for your workers, who would otherwise have to make the appointment themselves.
• Your present crew is supplemented by call agents, who work together to handle office chores in the most efficient manner possible. This allows you to have a virtual receptionist.
• Appointment scheduling — The call answering services will send reminders, update your existing calendar software in real time, cancel, alter, and book new appointments for you. In addition, they will make any necessary changes.
• Emergency coverage – Platforms such as VA FLIX provide call answering services that are staffed with individuals who are trained to triage patients, redirect calls to physicians who are on call, and send emergency alerts based on your preferences. This is beneficial for an optometrist since it makes it possible for them to continue to be available even beyond normal business hours and shields their important free time from interruptions that are not required.
• Taking care of calls—Answering services may take care of incoming calls automatically in the event that your staff are absent or engaged with other obligations. Incoming calls are always handled in a professional manner and immediately routed to your clinic, regardless of whether the caller is making a referral, completing an eye exam, correcting lenses, or fitting glasses. This is to ensure that your patients get the best possible service.

How To Choose the Best Call Answering Services?

You can’t make any choices on the fly; doing thorough study is one of the most important things you can do. When searching for the very finest call answering services, it is important to keep the following advice in mind.

1. Check the company’s previous work experience

When looking for the most reliable phone answering services for your optometry business, it is essential to take the level of expertise that the company in question has into consideration.

2. Understand their technology

If you decide to outsource your company’s telephone calls, voicemails, and messages to a call answering service, they will be responsible for handling these tasks. It is important to understand what telephone technology the call answering service uses before hiring one because it could have an impact on whether or not they can provide enough coverage when it is necessary. Before hiring a call answering service, it is important to understand what telephone technology the service uses.

3. Customer support

Businesses have the opportunity to increase sales and enhance overall customer satisfaction when they use call answering services. There are a great number of organizations that provide call assistants or answering services available on the market right now; nevertheless, you need to choose one that consistently offers exceptional customer service.

How Can VA FLIX Assist You in Improving the Quality of Your Optometrist’s Practice?

VA FLIX was created by a leader in the emerging area of virtual assistants. After making improvements to the processes that virtual assistants follow in the business sector, we made the decision to concentrate on the requirements of virtual assistants in the healthcare industry.

Let’s have a look at what the virtual assistants for optometrists available via VA FLIX can accomplish for you.

Administrative Tasks

The best virtual office assistants for optometrists are capable of handling all the clinical tasks that a normal in-person office assistant performs, including:

• Answering calls, messages, or texts
• Attending to patients before gathering their basic health information, such as name, age, weight, and heart rate, as well as recording their prior medical history, will help you understand the present diagnosis better. They are quite effective in carrying out all tasks

Managing Appointments

The act of gathering patient information and then organizing, managing, and updating them is a burden for many medical professionals. It eats up valuable time that could be used for caring for a patient or attention to other urgent issues. Virtual assistants free up the doctor’s time and can be far more productive both at work and outside of it.

Good Customer Service

The reputation of your clinic depends on its clients. Maintaining their satisfaction with your offerings is crucial. Maintaining thorough records enables you to get to know your patient better and better recall their medical history and past appointments. When customers see how well you remember their problems, they are satisfied with your services. 

VA FLIX virtual assistant or call answering services help to manage such activities more efficiently and effectively. Moreover, VA FLIX virtual assistants are HIPAA trained and ensure assistance of 40 hours a week to manage all the optometrists-related tasks.