The 11 Best Telephone Answering Services for Small Companies
Thinking of Hiring a Virtual Assistant?
We are aware of the significance that providing good customer service has for small companies. But when added together, the time spent fielding calls is significant. All of a sudden, there are not enough hours in the day to concentrate on anything else, much less expand your company.
It’s OK to miss one or two phone calls here and there, but if you’re continuously sending calls to voicemail, you could be sending the incorrect message to those who are trying to get in touch with you for the first time.
Thankfully, there is a wide array of call answering services available to assist those in need.
These systems will take your calls and then either deliver the messages to you directly or forward them on to a virtual assistant that you choose. They do away with the need for clients to leave voicemail messages and provide a more personal touch. Therefore, your clients are able to contact your company at any time and from any location, regardless of what they are engaged in. The services provided might vary from simple phone screening to more complex options like virtual receptionists and outsourced contact centers.
What are the advantages? They are considerably more cost-effective than employing a full-time receptionist, and your calls will be handled by actual individuals, which will ensure that clients have the absolute best experience possible with your business. Your company will have coverage around the clock thanks to call takers who have received extensive training from industry professionals and who have never set foot inside your office.
However, not all services that answer calls are created equal. Therefore, in order to assist you in revolutionizing the manner in which you handle phone conversations, we have gathered together some of our favorite brands.
Over 13,000 companies from all over the UK put their faith in Moneypenny, a telephone answering service that has won several awards. The staff there will take the time to pair you with one of their devoted Moneypenny PAs, who will immediately become an extension of your in-house team and work as if they were a part of it from the beginning. With access to a full online call and message log, you and your VA FLIX VA will remain informed at all times. Your Moneypenny PA is also able to plan appointments right into your calendar, and their handy app is brimming with helpful features that enable you to stay in contact even while you’re on the go.
Pricing is determined by the total number of calls received, and most crucially, personal assistants collaborate in groups of four to provide consistent service. The best part is that they will let you try out their full service for a whole week without charging you a dime, and you won’t even be under any obligation to keep using it after that.
alldayPA provides a wide range of services to organizations, ranging from a basic answering service to an outsourced call center. Calls are fielded by this company’s 400 highly skilled and devoted employees around the clock, every single day of the year.
AlldayPA provides 24-hour coverage as part of its normal offering, in contrast to some other providers that tack on an additional fee for this feature. Customers are not kept waiting since there are no voicemail machines and their calls are answered within three rings of the phone.
The software that they provide for their Virtual Office gives you full control over your messages, call data, and the way in which your conversations are managed. You can do anything, from establishing your availability to informing them of your VIPs, with the press of a button, including setting your availability.
Take My Calls.
Take My Calls is a simple telephone answering service that might be helpful to single proprietors and small businesses who keep missing phone calls from prospective new clients and consumers. If this is your situation, you should check it out.
They provide two straightforward payment choices: a monthly payment or a “pay as you go” option. Their adaptable plans allow you to switch to a different one anytime you wish, even if your company expands and you start getting more calls.
Message Direct provides its services for as low as 60 pence per day, and it provides virtual reception coverage 24 hours per day, seven days per week. They provide a specialized message taking service as their primary focus. These notifications may be sent to you or your VA FLIX VA by call patch, email, or text message delivery. In addition, they provide an overflow call handling solution that may assist you in managing varying levels of customer demand.
In addition, you will be provided with a dedicated account manager who will be there to guarantee that the service provided to you is both expert and uncomplicated.
JAM is the call answering service in the United Kingdom that has been operating the longest. It was founded in the 1970s to meet the demands of artists who were losing appointments as a result of missed calls. JAM is the oldest established call answering business in the UK.
Their company has developed to the point where they now provide three distinct services: basic message taking (answer), a virtual reception service (pureJAM), and individualized call management (JAM). Your account is controlled totally online on their site after it has been set up, which means that you may view your data anytime you want and make adjustments whenever it is convenient for you to do so.
Simply 66, a virtual reception service, is included under the umbrella of Pebbletree. During normal business hours, they provide solutions that are both effective and affordable to companies of a small to medium size all throughout the UK.
You are able to effortlessly determine when you want their receptionists to answer your calls by using the straightforward online interface that they provide. They will provide you with an in-depth recording of each and every call. Because of this, you or your VA FLIX virtual assistant are able to listen to the whole of encounters and monitor talks that take place between your clients and the call handling staff.
Connect Communications has a different strategy than most other providers, which charge for each and every call made. Their one-of-a-kind pricing model is based on messages and transfers rather than calls, so customers don’t have to worry about paying for incorrect numbers or sales calls.
Their operators are able to receive messages, function as an outsourced reception by routing callers to the appropriate department, or become your sales line by accepting payments and processing orders on your company’s behalf.
The Virtual Receptionist service offered by Verbatim includes free call transfers as a basic perk, and it is the only service that lets you roll over any unused calls. This means that even if you have a slow month, you won’t be penalized for the service.
You are free to choose between their virtual receptionist and their overflow call answering services whenever you want thanks to their convenient interface. In addition to that, there are several excellent add-ons available, such as services for lead qualifying and order taking.
Verbatim is committed to being an integral part of your company and will do so by learning about your core beliefs, ethos, and image. Besides this, your clients won’t feel like they’re being received by a call centre. Each office space has noise cancelling measures,, and each staff member wears a noise-cancelling headset.
ReceptionHQ will provide your clients with a friendly and personal experience whenever they call, thanks to the absence of lock-in contracts and the availability of a variety of phone answering services and virtual receptionist options to select from.
Their customers span from single proprietorships and small companies to multinational corporations and government agencies. They provide services to a wide range of professionals, such as real estate agents, attorneys, and accountants, as well as start-up firms, contractors, and franchisees in a number of industries.
Whether you’re a one-man band that only gets a few calls a day or a multi-national corporation that gets hundreds of calls, Pocket Receptionist offers options that are designed to fit the needs of your company and your budget.
You have the option of forwarding all of your calls to their staff of receptionists or only the calls that go unanswered. You have full control over the calls that come into your line, and the specialized notification system that they provide enables you to maintain a continuous line of contact through your mobile device. Your receptionist will be notified with a simple click whenever you enter a meeting or get into your automobile if you are able to update your status.
Face for Business
If you use Google to generate leads for your website and you want a live chat function but you don’t have the ability to run it yourself, Face for Business can assist you capture online leads for you. Face for Business can also help you if you don’t have the capacity to operate a live chat feature.
In addition to the more conventional call answering services that they provide, the knowledgeable members of their team are able to conduct live chats in a way that is both kind and competent. You will be provided with a copy of the chat transcript in addition to the contact information of your website visitor, which will result in the conversion of website visits into new clients. What’s not to adore about it?
It is a no-brainer to outsource this time-consuming task to professionals who have been professionally trained, as doing so will enable you to focus on the aspects of your business that require your attention. Since there are so many great options available, it is a no-brainer to outsource this time-consuming task. This overview, it is my sincere hope, will assist you in making a selection and free up some of your valuable time.