Thinking of Hiring a Virtual Assistant?
Steps to Write the Perfect Customer Service Automated Email
On this episode of Hire A Millennial Virtual Assistant Podcast, John talks about the seven steps to write the perfect customer service automated email. John also states to give them the help that the customer needs. Whether you operate as a retailer or an e-commerce business or a SaaS platform, your customer service quality will often make or break your brand.
In this episode, John talks about the data that 90% of companies compete on the quality of customer service alone with 89 or 90% of customers switching brands after poor customer service experiences. Likewise 86% of customers are ready to pay more to receive good customer service with 48% of customers stopping and purchasing from certain brands altogether.
John also mentions that the way you wrap up your automated customer service email will resonate with the customers more than what you might think. It will be the last thing they take away from your email before proceeding to wait for a full written response from your support agents.
Here are some topics John shared on this episode:
- Start with a Professional Thank You Note
- Have an FAQ Page on Your Webpage and Link to your Email
- Politely Ask for Patience and Thank For Trusting you Company
Get in touch with the Founder and Co-founder John and Karen:
Questions? Concerns? CONNECT WITH US THE VA FLIX WAY!
feel free to text or call: +1 323-955-1001
or email us at: email@example.com
Check out our website too! https://www.vaflix.com
00:00 – Introduction on An Entrepreneur’s Guide to Outsourcing & Hiring Virtual Staff
01:39 – Start with a Professional Thank You Note
2:57 – Have an FAQ Page on Your Webpage and Link to your Email
4:02 – Know When to Say Sorry
5:39 – Proofread and Format Properly
06:54 – Keep It Simple, Stupid
08:20 – Provide Support Answer Estimate
09:32 – Politely Ask for Patience and Thank For Trusting you Company
11:50 – Connect With Us!
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