Thinking of Hiring a Virtual Assistant?
Hire a Customer Service Team from VA FLIX
Outsource your customer service and hire warm-hearted and knowledgeable representatives in the Philippines to assist and delight your customers.
Do you want to outsource customer service to the Philippines? You’ve come to the right place! Your VA FLIX customer service team is in charge of one of the most important roles in your company – the first impression; they are your front-liners. In fact, the first few moments of a customer’s phone call can make or break your company’s entire relationship. That is why, whether you hire an onsite customer service representative or outsource your customer service, you need the most qualified people for the job!
Filipinos are naturally talented in the field of customer service. This comes as no surprise given the Philippines’ cultural heritage of hospitality, kindness, a warm personality, and respect, which makes them empathetic and courteous employees. Similarly, their communication skills or fluency in English make them an excellent fit for any English-speaking business.
As a result, the Philippines’ customer service industry is thriving, with over 500,000 people currently employed in customer service roles in the outsourcing industry.
Most professionals in the Philippines have worked in big call center industries! You may have called a company such as Capital One Bank, Wells Fargo, DirecTV, or Different Network Carriers – you may not have noticed that the majority of the representatives you spoke with were from the Philippines. That’s correct! 80 % you’ve spoken with on the phone about billing or product orders being from the Philippines.
For you, this simply means that there is a myriad of well-vetted, well-trained, and experienced customer service candidates eager to join your company. You can choose from an array of choices from VA FLIX.
The candidate pool of customer service representatives (CSRs) has been exposed to a wide array variety of businesses including:
- Financial Services (Banking, Insurance, Investments)
- eCommerce and Online Retail
- Real Estate
- Travel & Hospitality
- Food Industry
- Construction & Engineering
- Professional Services
There are plenty of candidates with relevant experience who can hit the ground rolling, no matter what or which industry you are in.
A customer service representative with the proper training in your company’s specific processes can resolve the majority, if not all, of your customers’ needs in a single phone call. As a result, customers are happy and satisfied. And there’s more. Customer service channels can also include a simple chat from a widget on your website and email, and Customer Service Representatives are specifically trained to handle these types of interactions on any platform.
No matter what customer service solutions you need for your business, there are Customer Service Representatives from VA FLIX who have the right skills.
Customer service qualifications and experience
Customer Service Representatives do not typically come from a particular school or course; the education backgrounds of our professional virtual team from VA FLIX range from online courses to university degrees. In fact, having a role in Customer Service is the first job for approximately 340,000 tertiary graduates each year! Many people find that they enjoy it so much that they make a career out of it.
In the Philippines’ local market, customer service roles are broadly categorized by years of working experience – all our Virtual Assistants are also in the same boat! We have been in the Customer Service Field before making our way to success building great profiles as VA’s.
Customer service tools
CRM software, also known as customer relationship management software, is the most valuable tool in Customer Service roles. Candidates from VA FLIX are likely to have extensive experience with a variety of common CRMs. Even if your preferred candidate hasn’t used your specific tools for customer service, VA FLIX professionals are all skilled and adaptable because we are all quick learners.
When they begin a new role in your company, Customer Service Representatives should expect brief tool and product training to get them up to speed on your company’s processes. Depending on the number of tools, the complexity of the product/service, and the number of customer transactions, this could take up to a week (or less).
Save up to 70% – 78% on labor and occupancy costs
Because living in the Philippines is not extremely expensive, labor and occupancy costs are also not cost-prohibitive. We can hire and house highly educated, fully qualified, very experienced customer service representatives with a good heart for your team in the Philippines for up to 70% less than you’d pay someone in your home country. That is why it is only logical to outsource customer service. It’s not any different!
Frequently Asked Questions
How long will it take to get an offshore customer service representative or a virtual team up and running from VA FLIX?
When you outsource through VA FLIX, your outsourced Customer Service Representative can be up and running in as little as a week, from discussing the requirements and qualifications desired from your customer service representative to assigning a new member to your team to their very first task. Keep in mind that if you require a larger number of Customer Service Representatives, our Customer Relations Managers may need more time for additional recruitment, training, and onboarding to establish your qualified, outsourced team.
How much would it cost to outsource in the Philippines?
Outsourcing to VA FLIX can result in significant cost savings of up to 70%. We offer a monthly fee package to help you cut costs and focus on what matters most: scaling and growing your business. The right and necessary infrastructure are included in the monthly fee, which includes: recruitment and training, security, employee benefits, and top-notch management.
What are the necessary qualifications and skills of a great Customer Service Representative?
Successful Customer Service Representative’s skills include:
- Critical and Conflict resolution
- Familiarity with your tools or computer software and your current telephoning systems
- Remaining calm to handle pressure
- Ability to multi-task while addressing customer inquiries and using CRM databases
- Proper notations from all the calls they receive
- Excellent top-notch communication and problem-solving skills
- Proper usage of empathy pitches.
A massive majority of tasks are learned in the role itself and the role, therefore, requires more interpersonal skills, technical skills can be learned in no time.
How can I ensure quality when hiring an outsourced team from VA FLIX?
The Human Resource Team at VA FLIX functions similarly to an in-house recruitment team. They properly screen, interview, and test candidates to ensure that all future customer service representatives for your company meet the needs and requirements outlined in your role briefs. With over ten years of experience pioneering a new way of outsourcing, VA FLIX’s expertise is backed by being one of the Philippines’ largest and most experienced trusted offshoring providers – so quality will never be an issue.
VA FLIX has vetted tons of professionals in operations who keep the communication between your business and your outsourced team streamlined, whether with a dedicated management team from VA FLIX or on the ground, working hand in hand with your employees in the Philippines. We also have operational departments to assist your employees in performing their duties efficiently and productively.
How to Get Started With Your Customer Service Team from VA FLIX?
We understand that business owners may be hesitant to outsource something as important as their Customer Service Roles to someone else. However, as it turns out, the procedure is extremely simple, safe, and secure. Here are the basic steps:
- Fill out the form or call +1 323 955 1001
- Connect with Karen and John. This will help ensure that the remainder of the steps goes smoothly.
- Get paired with a VA. Before you think about training any Customer Service Representative for your team, you will want to make sure you pair with one that has the skills and experience to handle everything you have for them.
- Plug the team into your business. Let us know what kind/s of processes your team will be expecting to participate in, and make sure you have a document outlining some of the necessary steps for adapting to your company.
- Do it the right way! VA FLIX will make sure they bring on an expert new Customer Service Representative who is familiar with your processes and able to get started with confidence on day one.
“NOW, is the perfect time to Hire a Team of Customer Service Representatives and… Chill..”
Call us at +1 323 955 1001