How To Use An Automatic Calling System To Generate Fresh Leads
Thinking of Hiring a Virtual Assistant?
Find out how an automatic calling system can bring you more qualified leads and keep you out of trouble
Are you getting wet? You are now calling a number that is registered with the National Do-Not-Call Registry for the third time today. If you violate the Telemarketing Sales Rule, the Federal Trade Commission (FTC) has the authority to issue penalties of up to $42,530 per violation. No one has to remind you of this fact. You didn’t “intend” to call those numbers, but when you’re dialing by hand and utilizing a spreadsheet, some things are certain to go missed.
In addition to that, you have left a ridiculous amount of messages. If it weren’t for the fact that each one takes roughly a minute, it wouldn’t be such a terrible thing. In that amount of time, how many leads have you missed up on? And how many of those customers ultimately decided to do business with your rivals because they got in touch with them first?
In a scenario like this one, having a system that makes calls automatically would be helpful. There will be no more concerns over the DNC registration, there will be no more time wasted leaving messages, and there will be no more fumbling through a spreadsheet attempting to determine where you last left off. Your lead generating process may be streamlined with the aid of an automated calling system, which can also help you discover greater success.
Why an automatic calling system is your guiding light to success
Let’s take a look at what an automated calling system is, as well as the advantages that come along with having one, before we move on to the newly generated leads.
When you employ an automated calling system, both you and your workplace will see an immediate boost in efficiency. You have the ability to set up a call campaign, import all of your contacts (along with any information you have for them), pre-record personalized voicemail messages, and take notes about each conversation you have. And it’s all gathered in the same location. If you already have your contact’s information in front of you, you won’t need to rummage through old emails or hunt for the appropriate file.
You will also have the option to teach your sales representatives and listen in on conversations using a system such as VA FLIX without the client being able to hear you. You may monitor campaigns, listen to past conversations to identify and solve any issues that may have arisen, and build on any accomplishments. The best part is that you will never again need to stress about complying with the TCPA or the Do-Not-Call list.
That’s just correct! Real-time scrubbing is an important feature that should be included in the finest automated calling system. This feature ensures that you will never contact a number that is listed on the Do Not Call register. Take a look at this: we just managed to save you $42,530!
The true advantages, on the other hand, become available after you begin communicating with a greater number of leads. For instance, it is not unheard of for a person who is interested in your product or service to want to be contacted by email. While you are on the phone with a prospect, you have the ability to instantly send them a personalized email that you can personalize with just one click. This is also true for your existing clients and qualified prospects in your pipeline. It is a good touch to provide the chance for your prospects to see in front of them all of the specifics that you have just presented.
Then, when your prospect wishes to read the email and chat to you again later, add the appointment to your calendar immediately inside the system so that it is visible to your prospect. You can receive reminders through email, voicemail, or text message, so there is no need to worry about forgetting. You may rest easy knowing that you didn’t forget anything in your book since one of the most important aspects of providing good customer service is keeping appointments on time.
Regarding missing anything, or more importantly, not missing something, you should always make sure to utilize a script in conjunction with your automated dialing system. This will ensure that you do not miss anything. In point of fact, it’s a good idea to have a couple scripts ready and waiting at your disposal. A script for cold calls might include a description of the many advantages of using your product or service. When you get in contact with a hot lead, your script can center on your long history of happy clients or the high ratings you’ve received for your business. Utilizing a script is a foolproof method that will never let you down. It is a simple approach to make sure that you don’t neglect any vital information, and it keeps you on course so that you don’t lose your prospect’s interest in what you have to say.
Your automatic calling system: What you can do (and what you can avoid) to make the details work in your favor
Even if there is a system that makes phone calls for you, you are still in charge. You have the ability to predetermine some aspects, such as the dialing speed, or to set up click-to-call if this is a more suitable option for your circumstances. You can link a customer relationship management system (CRM), such as Blitz, for example, to further streamline your entire sales process. Additionally, you can easily view detailed reports, which will let you know how everyone on the team is performing, as well as identify areas in which your approach may need to be modified.
You also have the option to monitor conversations in real time, which provides you with a unique opportunity to teach your staff and ensure that everyone in your office is operating at their very best. You are able to check that the proper follow-up is being provided to the contacts, conveniently transfer calls when the need arises, and look at the data from past conversations. The correct automated calling system will even allow you the option to accomplish all of this from inside a single office, across numerous offices, or even remotely, which will make things much simpler for you. You may follow all of your team’s action from the comfort of the poolside lounge chair at your preferred resort. That’s not such a horrible bargain, is it?
Even though there are a lot of advantages to using an automated dialing system, there are still several faults that you should try to avoid doing. One of the most significant errors is when a person does not pay attention to the time of day while they are making phone calls. When making cold calls in particular, the best time of day to do so is either between the hours of 8 and 9 in the morning or between 4 and 5 in the afternoon. When you make those early calls, you will catch your prospects before they have had a chance to settle down and begin concentrating on a project or other activities. By the late afternoon, a lot of individuals have difficulty concentrating and may be ready for a diversion of some kind.
Last but not least, ensure sure nobody on your team makes the mistake of trying to make a “big sale” on one of those early calls. Always keep in mind that the key is to work on cultivating a connection while also taking things one step at a time.
Will investing in an automated calling system help you bring in more qualified leads and increase your sales? The emphatic response to that question is “Yes!”